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Revolutionary new Call Centre and Educational Operation being launched downtown Johannesburg, South Africa
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27 May 2009
The people who brought free education to South Africa, with the creation of the Maharishi Institute, CIDA City Campus, and The Branson School of Entrepreneurship, are revolutionizing outsourcing by coupling it with a unique education institution for the first time in South Africa, with the launch of ''Invincible Outsourcing''.
This is an initiative that combines Consciousness-Based Education, and a state-of-the-art technology-hub, with business process outsourcing.
On Thursday 28 May, with the launch of a 225-seat call centre, and a large data-capture facility, the lives of thousands of young South Africans will change over the next ten years.
For the first time, young South Africans unable to access tertiary and vocational educational programmes, will be able to ''learn and earn''—putting themselves through the last part of high school, 25 core life and professional-skills in a two-year Foundation Programme, and business degree, or vocational studies, providing basic support to their family while they are doing it.
Part tertiary and vocational education, part technology training, part entrepreneurship in action, ''Invincible Outsourcing'' is the first of its kind, combining three business models into one. The school was established by Dr Taddy Blecher, South African social entrepreneur, Dr Richard Peycke, and a team of leading experts in Consciousness-Based Education in 2008.
''We can offer this outsourcing service at a cost saving of up to 40 per cent because of the innovation we've developed through combining a unique post-secondary educational institution, a BPO centre, and an exceptional technology backbone, provided by Presence, Inovo, ECN, Datatec, and Cisco,'' said Dr Taddy Blecher, the founder of the Invincible Outsourcing concept.
''Our unique model means unrivalled customer service, massive training and development for the industry, the lowest staff turnover in a solution that helps thousands of deserving young South Africans access education and skills development. We believe this is a meaningful step forward for South Africa as an outsourcing destination,'' Dr Blecher stated.
''We are able to offer a better quality of person participating in the workplace because our educational processes include ongoing stress management through daily practice of Transcendental Meditation and its advanced techniques, plus yoga, etc. This allows these youth to acquire essential life, business and management skills, in an educational process that delivers a better life for them and their communities for the rest of their lives,'' Dr Blecher said.
The advantage for companies that outsource in this way, is reduced staff turnover, in an industry perpetually training staff, and agents that are continually growing their skills base.
To ensure the offering is globally competitive, Invincible Outsourcing offers a full service contact centre, covering two-way telephone, fax, e-mail, sms, instant messaging, and data capturing service which is supported by some of the best technology available.
''Customer satisfaction is everything to us,'' Dr Blecher said. ''We realise that this huge project will live or die on its ability to deliver superior service at a price that is hugely attractive for local and off shore clients. This requires the most highly trained agents who are passionate about what they do, using the latest and most reliable technology solutions, with all the required back-up and systems' engineering in place.''
Dr Blecher continued, ''We will prove that even relatively uneducated South Africans struggling to find a future will achieve the highest levels of customer-service excellence, and higher levels of education and financial opportunity. Thanks to our technology partners, cutting-edge curriculum, and Consciousness-Based Education we know we can deliver on this and put our country firmly back on the global outsourcing map.'
Taddy Blecher is co-founder of the Maharishi Invincibility Institute in Johannesburg, which applies Consciousness-Based Education to benefit South Africa's youth, especially those from the historically disadvantaged communities. The Institute offers access to education in business, computer, and leadership skills, along with development of full mental potential through Transcendental Meditation. Dr Blecher is a pioneer in the field of providing access to tertiary education in South Africa—a model that has the potential to quickly erase the word ''disadvantaged'' from the country's socio-economic landscape.
Copyright © 2009 Invincible Outsourcing
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